The iPhone 18 Pro and iPhone 18 Pro Max, touted as Apple's best smartphones to date, are encountering a range of significant issues following their release. Despite their new A20 chip, innovative variable aperture cameras, and claims of the longest battery life in any iPhone, users are reporting several glitches that detract from their experience.
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One critical issue involves random reboots of the iPhone 18 Pro. Users have experienced their devices freezing and rebooting after failed Face ID attempts. This problem mirrors similar issues observed with Apple’s new Series 12 and Ultra 4 smartwatches. Apple promptly released patches in iOS 27.0.1 to address this reboot issue across its devices.
Another concern emerged with the iPhone 18 Pro Max's functionality. AT&T has alerted users that those affected might experience difficulties making calls or connecting to data, including emergency calls to 911. This warning came despite Apple’s assertions that the update only addressed reboot problems. The discrepancy may stem from the iPhone 18 Pro Max using a Qualcomm modem, unlike the other models this year, which feature Apple's C2 modem. Consequently, some devices may drop into SOS mode, losing service.
Users have also reported unwanted sounds from the speakers of both the iPhone 18 Pro and Pro Max, describing intermittent "cracking" or "popping" noises. While some users attributed these noises to high volume settings, others noted that the sounds persisted regardless of software updates, such as to iOS 27.0.1.
Additionally, issues have been reported regarding the finish on the devices, particularly surrounding the camera lenses. Users with burgundy and black models are noticing wear, with the finish appearing to fade. Although some have suggested cleaning methods to mitigate the problem, it remains unclear how widespread this issue is.
Overall, while the iPhone 18 Pro and Pro Max offer advanced technology and features, their launch has been marred by these prevalent issues.