Apple has informed users that some iPhone 18 Pro Max devices may experience connectivity problems on the AT&T network, which could result in the loss of cellular service. Affected users may need to have their devices replaced, according to a report from Forbes.
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AT&T is actively reaching out to customers who are experiencing these issues. Many of these users have received notifications from the carrier about a required software update. For those whose devices are functioning normally, Apple recommends updating to the latest software version to help mitigate potential connectivity problems.
If issues arise, Apple suggests that users contact their wireless provider first before reaching out to Apple Support for assistance.
The iPhone 18 lineup, including the iPhone 18 Pro and iPhone 18 Pro Max, was unveiled in early September, along with the new foldable iPhone Duo. The iPhone Duo features a 7.6-inch main display and is compatible with the Apple Pencil, starting at a price of $1,999. The iPhone 18 Pro and Pro Max are priced at $1,199 and $1,299, respectively.